Cortexi Return Policy

At Cortexi, we are committed to ensuring customer satisfaction. We understand that sometimes returns may be necessary. Therefore, we have formulated a comprehensive return policy to make the process smooth and hassle-free.

Eligibility Criteria

To be eligible for a return, please ensure that your item meets the following criteria:

• The product must be unused, undamaged, and in its original packaging.
• The return request should be made within 30 days of the purchase date.
• The item must be accompanied by the original receipt or proof of purchase.

Return Process

To initiate a return, follow these simple steps:

1. Contact our customer support team at [email protected] or dial our toll-free number (XXXX-XXXX-XXXX).
2. Provide the necessary details about your purchase, including the order number and reason for return.
3. Our customer support team will guide you through the return process and provide you with a return authorization number (RMA) if eligible.
4. Pack the item securely, ensuring it is protected during transit.
5. Attach the provided RMA number on the outside of the package.
6. Ship the product back to our designated address.

Refund Policy

Once we receive and inspect the returned item, we will notify you of its approval or rejection within 7-10 business days. If approved, the refund will be processed using the original payment method.

Please note the following conditions for refunds:

• The refund will only include the cost of the item and any applicable taxes.
• Shipping and handling charges for the initial purchase are non-refundable.
• Any additional expenses incurred during the return shipping process will be the responsibility of the customer.

Exchanges

Unfortunately, we do not currently offer direct exchanges. If you wish to exchange an item, we recommend following the return process and placing a new order for the desired item.

Damaged or Defective Items

In the event that your purchase arrives damaged or defective, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on the situation.

Final Words

At Cortexi, we value our customers and strive to provide the highest level of service. If you have any questions or concerns regarding our return policy, feel free to reach out to us. We are here to assist you and ensure a satisfactory shopping experience.